Support

Submit a Support Request

Require assistance? Connect with us by completing the form below. Our team will review your request and respond promptly.

Contact Information

Full Name *

Full name of the requestor

Please enter your name.

Company Name

Email *

Email address of the requestor

Please enter a valid email address.

Phone *

Phone number of the requestor

Please enter a valid phone number.

Request Details

Request Type *

Please select a request type.

New Employee Information

First Name *

Last Name *

Employee Title *

Employee Department *

Hire Date *

Phone — Mobile

Phone — Office *

Requested Employee Email *

Requested email address of the new employee (if applicable)

Manager First Name *

Manager Last Name *

Manager Email *

Employee Work Address *

Street Address

Address Line 2

City

State / Province

Postal / Zip Code

Will the employee require a computer? *

Hardware Request

Select the hardware this employee will need — this will be included with your new hire request.

Select Hardware *

Hold Ctrl (Cmd on Mac) to select multiple items.

Accessory — Other

Deployment Method *

If hardware can be shipped for self-installation, select "Hardware Shipment."

Shipping Address *

Street Address

Address Line 2

City

State / Province

Postal / Zip Code

Installation Address *

Street Address

Address Line 2

City

State / Province

Postal / Zip Code

Repurposed Equipment: If you would like to transfer a registered asset or in-use device to this employee, power it on, connect to the internet, and visit our remote support page to start a new session with the employee's name.

Additional Notes

Enter additional requests such as licensing, network shares or applications.

Employee Termination

First Name *

Last Name *

Employee Email *

Termination Date *

Retain Hosted Resources? *

Retain cloud resources such as Office 365, OneDrive, Dropbox, Adobe? If "No," all user data, licensing and access will be deleted.

Resources to Retain *

Add Automated Email Reply? *

Auto Reply Message Content *

Does anyone need access to this employee's resources? *

Resource Access Notes *

Other Information

Important: Once submitted, our technicians will begin the de-provisioning process as soon as possible — most requests are completed the same business day. If this is a "high risk" termination or you need to cancel, please call (603) 505-4290.

Application Access

Name of Application *

Provide the name of the application you are requesting access to.

Additional Details

Manager First Name *

Manager Last Name *

Manager Email *

Supervisor/manager email for approval purposes.

Application Issues

Tip: Prior to submitting, please reboot your computer. If our technician finds it was not rebooted in the past 15 minutes, a restart command will be sent.

Name of Application *

Have you rebooted/restarted your computer? *

Error Description *

Error Screenshot

Paste screenshot here — Ctrl+V or ⌘+V

Upload, capture your screen, or paste a screenshot (max 10 MB).

Network Access

Computer Information *

Provide the service tag (bottom of laptop / back of desktop) or computer name.

Network Resources *

Specify the network resource(s) you need access to. Lack of detail may delay resolution.

Manager First Name *

Manager Last Name *

Manager Email *

Network Issues

When did this issue begin?

Are multiple users affected? *

Computer Information *

Describe the Network Issue *

Printer / Scanner Issues

Are multiple users experiencing this issue? *

Please reboot the printer first. If all users are experiencing issues, power cycle the printer before submitting. If the printer was not rebooted in the past 15 minutes, a restart command will be issued.

Have you rebooted the printer/scanner? *

Have you rebooted your computer? *

Make, model and location of printer *

Provide as many details as possible.

Error Description *

Computer / Device Issues

Tip: Prior to submitting, please reboot your computer. If our technician finds it was not rebooted in the past 15 minutes, a restart command will be sent.

Have you rebooted/restarted your device? *

Asset / Service Tag / Serial Number

Located on the bottom/back of the computer or in device settings on mobile.

Error Description *

Screenshot

Paste screenshot here — Ctrl+V or ⌘+V

Upload, capture your screen, or paste a screenshot (max 10 MB).

Software Request

Name of Software *

Provide the name of the software you are requesting.

Business Justification *

Manager First Name *

Manager Last Name *

Manager Email *

Supervisor/manager email for approval purposes.

Hardware Request

Select Hardware *

Hold Ctrl (Cmd on Mac) to select multiple items.

Accessory — Other

Are you replacing an existing computer? *

Make, Model and Service Tag *

Locate your service tag: instructions here

Business Justification *

Deployment Method *

If hardware can be shipped for self-installation, select "Hardware Shipment."

Shipping Address *

Street Address

Address Line 2

City

State / Province

Postal / Zip Code

Installation Address *

Street Address

Address Line 2

City

State / Province

Postal / Zip Code

Manager First Name *

Manager Last Name *

Manager Email *

Endpoint / Computer Management

Provisioning Type *

Add, remove, or reassign an endpoint from your management platform.

Assigned User *

If adding/reassigning: who receives this machine? If removing: who was it assigned to?

Asset / Service Tag *

Located on the bottom or back of the computer.

Effective Date *

Requests may take up to 72 hours to process.

Notification Email

Enter the email of a user you'd like notified of this request.

Password Reset

Device / Application *

Select the resource for which you need a password reset.

Personal (Non-Business) Email

In case we need to contact you and you cannot access your company email.

IT Security Incident

Security Incident Notice: In the event of a Security Incident (malware/ransomware, data loss, fire/flood/theft), please call (603) 505-4290 to notify the on-call technician after submitting this request.

Incident Date *

Incident Time *

Security Incident Information *

Provide as much detail as possible.

Sales Inquiry

Home or Business Address

How can we help?

Other Request

How can we help? *

Thank you !

Your support request has been received. Our team will review it and respond during business hours.

If this is a business critical concern, please text/call (603) 505-4290

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